Responds to communications from guests. Creates and maintains reservation records-usually by date of arrival and alphabetical listing. prepares letters of confirmation and promptly processes any cancellations and modifications.
Additional duties may include preparing the list of expected arrivals, assisting in preregistration activities when appropriate, and processing advance reservation deposits.
Bookings administrator duties and responsibilities:
- Processes reservations by email or telephone
- Processes reservations from the sales office or home office
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Prepares letters of confirmation.
- Communicates reservation information to the manager
- Processes cancellations and modifications and promptly relays this information to the manager.
- Processes advance deposits on reservations.
- Tracks future room availabilities based on reservations.
- Prepares expected arrival list for front office use.
- Assists in preregistration activities when appropriate.
- Handles daily correspondence. Responds to inquiries and makes reservations as needed.
- Makes sure that files are kept up to date.
- Always maintains a clean and neat appearance and work area.
- Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees
- Making arrangements for clients travel programs.
- Configuring rates on the hotel's property management system.
If you feel that this position is suited for you, please email
