Upon making a reservation with Gostlin Keefer Lake Lodge (GKLL), all guests agree to these terms and conditions:

Release of Liability / Waiver

All guests are required to sign a Release of Liability, Waiver of Claims, Assumption of Risks and Indemnity Agreement before being allowed to ski with us. By signing this document, guests will waive certain legal rights, including the right to sue. All claims – irrespective of a guest’s nationality – shall be governed in all respects by and interpreted in accordance with the laws of British Columbia, Canada. All guests must be 19 years of age or older upon signing the waiver or must have their legal parent or guardian present to sign the waiver on their behalf. The digital waiver on the GKLL website is a SAMPLE ONLY. On booking all guests are required to complete a digital copy of this waiver. Guests are also required sign a physical copy of the waiver once at Keefer and prior to going Catskiing.

Skier and Snowboarder Skill Levels

The terrain at GKLL comprises steep terrain, chutes, ridgelines and gladded tree runs which is best suited for advanced to expert level skiers and snowboarders. Note: An expert skier or snowboarder on groomed slopes may be an intermediate skier or snowboarder in powder and trees. We recommend that all guests be in good physical condition. Powder skis and snowboards, which make powder skiing / riding much more effortless and enjoyable, are available to demo at the lodge and are included within the cost of your package. Please note demo equipment is available on a first come first serve basis once guests are at the lodge and cannot be reserved or booked in advance.

Any ski or safety equipment belonging to GKLL that is lost or damaged (outside of manufacture defect) whilst assigned to a guest, will be charged to that guest at the following rates to cover the cost of replacement: Skis/Snowboard - $800, Radio - $500, BCA Float Pack - $400, Transceiver - $300, BCA Probe - $50, BCA Shovel - $50, K2 Poles - $50

Payment Details

All prices are in Canadian dollars (CAD) and include fees and taxes.

Our chosen payment gateway is Flywire. Please note: All credit card statements will show ​Flywire NOT Gostlin Keefer Lake Lodge.

Booking Policy

All prices are in Canadian dollars (CAD).

We require a 25% non-refundable initial deposit to reserve your seat. An additional 25% payment is due by May 1 and the remaining 50% balance is due on October 1. A 50% deposit is required if booking after May 1 and a 100% payment is required if booking after October 1.

Late Payments

As a result of our growing waitlist, payment is due according to the payment structure outlined above.  Late payments will no longer be accepted.

GKLL reserves the right to cancel unpaid bookings and re-sell your seat.

If your 50% deposit is not received by May 1, your seat will be released back into the booking pool and any money on account will be forfeited.  If we find a replacement for your seat, you will be issued you a refund, less your 25% non-refundable deposit. 

If you have an outstanding balance on your seat after October 1, an interest fee of 5% of the total trip cost, will added to your invoice. If payments have not been received by October 15, your seat will be released back into the booking pool and all monies on account will be forfeited. If we find a replacement for your seat, you will be issued you a refund, less your 25% non-refundable deposit.

Cancellations and Refunds

There is no guarantee on the conditions that you will encounter during your trip and GKLL does not provide refunds or future ski credits if we are unable to ski or snowboard due to poor or hazardous conditions, or if you cannot or do not want to ski for any reason. GKLL does not provide refunds for weather or snow stability issues; health-related issues; cancellations due to border crossing problems; personal or family emergencies; illness or injuries. Under no circumstances is GKLL responsible for the clients’ inconvenience or travel expenses.

Cancellation by Guest

If you cancel more than 180 days before your trip, your 25% deposit is non-refundable but can be transferred to a new trip up until the end of the following season subject to availability.

If you cancel within 180 days of your trip all monies on account are non-refundable and may not be transferred to another date. If GKLL is able to re-sell your seat at full price, you will issued a refund less your 25% non-refundable deposit. If GKLL is unable to re-sell your seat, all monies on account are non-refundable or transferrable.

In all cases guest wishing to obtain a full refund are strongly advised to purchase Trip Cancellation and Interruption Insurance (see below) as it is your only option to obtain full refund.

If you have purchased a Trip Cancellation Insurance Policy, we will provide you with a cancellation letter to help you initiate your claim and recoup money lost.

Seat Transfer Policy

Guests who cancel do have the option of selling/transferring their seat to another person providing they are aged 19 years or older and have been pre-approved by GKLL.

Where guests find a replacement for their seat, we will accommodate seat transfers free of charge, providing the guests transfer funds amongst themselves.

For all transfers where a guest has found a replacement for their seat, the money on account will be transferred to the new person’s trip payment and will not be refunded to the original seat holder. The new person will be required to pay the original seat holder directly.

Cancellation by Gostlin Keefer Lake Lodge

We reserve the right, at our sole discretion, to refuse or cancel cat skiing for any reason. Gostlin Keefer Lake Lodge may elect to provide ski credits ONLY, for the time missed. The credit can be applied to another ski day(s) and is valid until the end of the following season.

Late Arrivals

As you might expect, we regularly experience severe weather conditions in the region, that can cause flight delays, cancellations and challenging driving conditions. For this reason, we strongly recommend that all guests plan to arrive the day prior to the start of their trip. (Big White Ski Resort in Kelowna is also a fantastic place to go for a day, to warm up your ski legs ahead of your trip!)

For safety reasons and as a duty of care, we cannot accept guest arrivals at the lodge after 10pm during the winter. If you experience weather delays and/or cancelled flights that mean you will arrive into Kelowna after 8pm, you should look to book overnight accommodation and an early morning transfer the following morning. Our guest relations team can of course provide information and assistance with this.

GKLL cannot make exceptions for any reason including: weather issues; health-related issues; border crossing problems; personal or family emergencies; illness or injuries and is not responsible for any lost skiing time (including missing ski runs from having to undergo a separate safety briefing). There is no refund for arriving late or leaving early.

Insurance

Emergency Medical & Evacuation Insurance

All catskiing packages include limited emergency medical insurance to cover medical evacuation & expenses incurred due to an unexpected illness or injury that requires hospitalization or a doctor’s visit during your trip. This includes air evacuation to the nearest hospital. This policy will coordinate with other health insurance plans you may have.  View the Emergency Medical and Evacuation summary here.

Trip Cancellation & Interruption Insurance

We highly recommend all guests take out Trip Cancellation and Interruption Insurance and insure their experience.

Our preferred provider Acera Insurance who is a member of HeliCat Canada and has experience providing insurance for cat ski adventures. This insurance policy insures unexpected cancellations prior to your departure and disruptions during your trip that may cause you unexpected travel expenses or the loss of all or a portion of your cat ski trip. (i.e., illness, injury, death of a family member, delayed flights, missed shuttles, etc.)

Known reasons to cancel at the time of policy purchase are not covered.

This product recommended solely for the benefit of our guests. Keefer Lake Lodge does not receive any proceeds from the purchase of Travel Insurance. If you are concerned you may have to cancel, this is your only option to obtain a full refund.

Please spend a few moments reviewing Trip Cancellation & Interruption Insurance and protect your financial investment in your cat ski experience!

Visiting Canada as A Tourist

Most people need a Visa or an Electronic Travel Authorization (eTA) to fly to or transit through Canada. (US Citizens will only require a passport).

Be prepared: Apply for an eTA as soon as possible. Most applicants are approved within minutes. However, there is the possibility of a delay or a denial.

http://www.cic.gc.ca/english/visit/apply-how.asp

It is recommended you arrange your eTA as soon as possible to pre-determine your entry status.

Gostlin Keefer Lake Lodge is not responsible or liable to make any refunds, for guests who are denied an eTA. Note that a denied or delayed eTA or denied entry at the Canadian Border is not covered by Travel Insurance.

Re-Booking Terms

Our current guests have the right of first refusal for the equivalent timeslot the following year. This option expires 7 days after the end of the trip where in which point the guest will lose priority for the future requested slot.

We require a 25% non-refundable deposit upon rebooking, an additional 25% by May 1 and the remainder of the 50% balance by October 1.

GKLL will not hold dates without a deposit. There will be no exceptions to this policy. If 50% payment has not been received by the May 1 deadline or 100% final payment has not been received by the October 1 deadline, GKLL reserves the right to cancel the booking without notice and re-sell the seat.

Liquor Policy

Due to the specifics of British Columbia Liquor Laws, any alcohol on the premises must be purchased under our liquor license. As a result, guests are not permitted to bring their own alcohol to GKLL. GKLL’s bar, The Twisted Post, is stocked with a full selection of beer and spirits and has a full range of British Columbian and international wines.

Harassment (sexual, physical, verbal), bullying & violence against GKLL staff policy.

GKLL is committed to preventing workplace harassment, bullying and violence and providing a work environment in which all individuals are treated with respect and dignity and protected from violence. Workplace harassment, bullying or violence will not be tolerated from any staff member, guest or third parties at GKLL.

Harassment (including sexual, physical, or any inappropriate vexatious conduct or comment by a person towards a worker that the person knew or reasonably ought to have known would cause that worker to be humiliated, offended or intimidated), bullying and violence at GKLL is unacceptable from anyone in and around these premises.

GKLL will take whatever steps are reasonable to protect its workers from workplace harassment, bullying and violence from all sources. By entering GKLL premises you hereby agree to indemnify and hold harmless GKLL, its respective directors, officers, employees, guides, agents, independent contractors, subcontractors, representatives, successors, and assigns from and against any liabilities, losses, claims, demands, costs (including without limitation legal fees) and expenses arising in connection with the application and enforcement of this policy. You also agree that any rights, duties and obligations that may arise between the parties to this policy shall be governed by and interpreted solely in accordance with the laws of the Province of British Columbia and no other jurisdiction.

Guests or third parties that violate this policy may be subject to the following actions at the sole discretion of GKLL management:

• Be asked to leave GKLL premises;
• Be permanently or temporarily banned from GKLL premises;
• Be reported to the Royal Canadian Mounted Police (RCMP) (Lumby or Vernon) detachments

Staff (including managers, supervisors, sub-contractors and workers) of GKLL are expected to uphold both this policy and will be held accountable by GKLL to work together to prevent workplace harassment, bullying and violence. Any incidents of sexual/physical/verbal harassment, bullying or violence are to be immediately reported by either guests or staff members to GKLL management.

Under no circumstances is GKLL responsible for the guests’ or third parties’ inconvenience or travel expenses or for providing a refund or future credit as a result of the application or enforcement of this policy.